FAQ
How do I contact Ori’s customer service?
You can reach us at ori.gems@hotmail.com. We typically respond within 24 hours.
Do you ship internationally?
Yes, we offer free worldwide shipping on all orders.
How long will my order take to arrive?
Delivery times vary by location. It may take 10-15 business days. You will receive a tracking number once your order ships.
What is your return policy?
Returns are accepted within 7 days of delivery for items with manufacturing defects or flaws.
How can I prevent my silver jewelry from tarnishing?
Avoid contact with chemicals, water, and store in a dry place.
What should I do if my silver jewelry tarnishes?
Clean it with a soft cloth or have it professionally polished.
General Information
Can I track my order?
Yes, a tracking number will be provided once your order has shipped. You can track it here.
Do you offer any discounts or promotions?
Occasionally, we offer promotions. Subscribe for our newsletter to stay updated.
What should I do if I have concerns about my order?
Contact us via email, and we’ll assist you with any issues.