How do I contact Ori’s customer service?

You can reach us at ori.gems@hotmail.com or masha666.md@gmail.com. We typically respond within 24 hours.

Do you ship internationally?

Yes, we offer free worldwide shipping on orders over $100.

How long will my order take to arrive?

The total estimated delivery time, including the handmade process, is 14-21 days. Once your order is completed, we will ship it using USPS or DHL, ensuring it reaches you safely.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

How can I prevent my silver jewelry from tarnishing?

Avoid contact with chemicals, water, and store in a dry place.

What should I do if my silver jewelry tarnishes?

Clean it with a soft cloth or have it professionally polished.

Can I track my order?

Yes, a tracking number will be provided once your order has shipped. You can track it here.

Do you offer any discounts or promotions?

Occasionally, we offer promotions. Subscribe for our newsletter to stay updated.

What should I do if I have concerns about my order?

Don't hesitate to contact us at ori.gems@hotmail.com; we aim to respond within 24 hours. You can also call us at +995 591 940 812.

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